Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

I'm so glad you've visited me at Black Eyed Susan! I love creating quality, meaningful gifts for my clients. I hope you will give me the opportunity to serve you. I promise to create your item with the greatest care.

Payments

I require full payment prior to beginning your order as each item is handmade by me. You can pay through my Etsy shop via Credit Card or Paypal, or contact me directly and I can send you an invoice to pay online.

Local orders can be placed online, and I'll send you payment information. (Local orders can be picked up to save on shipping charges. Use code: LOCALPICKUP) You can pay by cash, in person by Credit Card, online by Credit Card, or by Check with proper identification. Once full payment is received, I begin your item.

Shipping

I ship USPS and provide tracking for all orders.

I do not participate in Etsy's Free Shipping option because I want to be honest with my buyers about my costs and be fair in my pricing. To raise my prices on all items to cover shipping forces me to increase prices significantly for local buyers, buyers of smaller orders, and buyers who live in regions with lower shipping. Ultimately I find the practice dishonest and unfair, would prefer for all of my buyers to know my real costs, and pay only for what they purchase. The prices listed on my shop include my materials and labor. The shipping cost will be calculated at checkout. If the shipping price doesn't look right, please message me and I will calculate the true cost for shipping, as sometimes the calculator is inaccurate. Local buyers who do not require shipping can use coupon code LOCALBUYER at checkout to remove shipping charges, or I can create a private listing if you contact me directly.

I begin creating your item once I receive your order. I ship your handmade items within 1-2 weeks of receiving payment.

Local orders can be picked up to save on shipping charges. Use code: LOCALPICKUP at checkout, and charges will be removed. I will contact you as soon as your item is ready for pick-up.

For International Shipments, parcels traveling via USPS International services typically arrive within 2-6 weeks. Please keep in mind that this length of time is largely dependent upon the processing time in Customs. Depending on how quickly Customs processes it, it can arrive a few days sooner, or a few days later than the average. I will provide you with an international tracking number. In viewing the USPS tracking report, you will find the initial date that the parcel was scanned into the USPS system, the sorting date that it was scanned in before leaving the US, and finally, the delivery date. *PLEASE NOTE: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Refunds

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Custom designs are not eligible for return, unless there is an error on my part in it's creation. But I will always make every effort to serve you well!

Legal imprint